Privacy Policy for The Storyteller Squad

Last Updated: April 13, 2026

This Privacy Policy describes how The Storyteller Squad (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from thestorytellersquad.com.

1. Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

  • Device Information: This includes your IP address, web browser version, time zone, and cookie information. We collect this automatically using cookies, log files, and web beacons to ensure the Site loads correctly and to perform analytics.

  • Order Information: When you make a purchase (or attempt to), we collect your name, billing address, shipping address, payment information (processed via our third-party secure processors), email address, and phone number.

  • Customer Support Information: Any information you provide when contacting us for support or via our contact forms.

2. How We Use Your Personal Information

We use your personal information to provide our services to you, which includes:

  • Processing payments and fulfilling orders.

  • Communicating with you regarding your orders or account.

  • Screening orders for potential risk or fraud.

  • Marketing and Remarketing: If you have opted in, we use your email address to send updates about the podcast, new merchandise, or special offers.

3. Sharing Your Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • WooCommerce: We use WooCommerce to power our online store.

  • Klaviyo: We use Klaviyo for our email marketing and newsletter distributions.

  • Payment Processors: We use third-party services (such as Square, PayPal, Apple Pay, and Google Pay) to process payments. We do not store your full credit card details on our servers.

  • Analytics: We use Google Analytics to help us understand how our customers use the Site.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

4. Cookies and Tracking Technologies

Our Site uses cookies to improve your experience. These include:

  • Functional Cookies: Necessary for the basic operation of the store (e.g., keeping items in your cart).

  • Reporting & Analytics: To understand user behavior and Site performance.

  • Marketing Cookies: To track the effectiveness of our campaigns.

You can control and manage cookies through your browser settings. Please note that removing or blocking cookies can negatively impact your user experience.

5. Data Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

6. Your Rights

Depending on where you live, you may have the right to access the personal information we hold about you, to port it to a new service, or to ask that your personal information be corrected, updated, or erased.

  • GDPR (European Residents): Our legal basis for processing your information is to fulfill contracts with you or pursue our legitimate business interests.

  • CCPA/CPRA (California Residents): You have the right to request a disclosure of the categories of data we collect and to opt-out of the "sale" of personal information (though we do not sell your data to third parties for profit).

7. Minors

The Site is not intended for individuals under the age of 13. We do not intentionally collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

8. Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at contact@thestorytellersquad.com